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At Derey Microfinance Bank ("Derey MFB", "we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our services, visit our website, or use our mobile applications.
Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
We may collect and process the following categories of personal information:
Full name, date of birth, gender
Contact details (phone number, email, residential address)
Identification documents (e.g., BVN, National ID, Passport)
Employment and financial information
Banking and transaction details
Device information (IP address, browser type)
Transaction history
Mobile app usage data
Location data (if permitted)
Credit bureaus
Regulatory bodies (e.g., CBN, NDIC)
Public databases or social media (where legally permissible)
We use your information for the following purposes:
To verify your identity and open your account
To process transactions and provide banking services
To comply with regulatory obligations (e.g., KYC, AML/CFT)
To detect and prevent fraud
To communicate with you (e.g., statements, alerts, promotions)
To improve our services and user experience
For customer support and dispute resolution
We process your personal data based on:
Consent: Where you have provided explicit consent
Contractual necessity: To fulfill our banking obligations to you
Legal obligation: To comply with applicable laws and regulations
Legitimate interest: For fraud prevention, marketing (with opt-out), or business analytics
We may share your personal data with:
Regulatory authorities (e.g., CBN, NDIC)
Credit reference bureaus
Partner financial institutions or service providers
Technology and analytics providers
Law enforcement, when required by law
We ensure all third parties comply with applicable data protection laws and handle your data securely.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, we retain customer records for a minimum of 6 years after the end of the customer relationship, unless longer retention is required.
We implement appropriate technical and organizational measures to protect your data, including:
Encryption and secure storage
Firewalls and access control
Regular audits and compliance checks
Despite our efforts, no system is completely secure. You are advised to keep your login credentials confidential and notify us immediately of any unauthorized use.
Depending on your jurisdiction, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us using the details below.
Our website may use cookies to enhance user experience and analyze usage patterns. You can manage cookie preferences through your browser settings.
We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" above. Significant changes will be communicated via our website or through direct communication.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Derey Microfinance Bank
Agbor
Email: [support@dereysglobal.com]
Phone: []
Website: https://dereysglobal.com